Delivery Information

We ship to the United States and Canada only, and shipping is free on every order. This page explains how long an order takes and how to track it. If your question is not answered here, email us and we will reply directly.

  • Processing Up to 2 business days
  • Transit 6–8 business days after shipping

Processing time

Once your order is confirmed, it usually takes up to 2 business days to pack it and hand it to the carrier. Orders placed on a weekend or a public holiday start processing on the next business day.

If anything about your order changes before it ships, we will email you.

Delivery time

After your order ships, standard transit time is 6–8 business days.

Business days are Monday to Friday, excluding weekends and public holidays. Delivery estimates are not guaranteed, because transit can vary with carrier volume.

If your order is delayed beyond the estimate, we will email you a new date. If you would rather not wait, email us with your order number, or see our refund policy.

Where we ship

Our GPS trackers work in the United States and Canada only.

Our training collars do not use a cellular network or a SIM card. They work anywhere in the world, so you can take them with you when you travel with your pet. We still ship them to United States and Canada addresses only.

Please check that your shipping address is correct at checkout. We can change it only before the order ships, so contact us right away if something is wrong.

Tracking your order

When your order ships, we email a shipping confirmation to the address you used at checkout. Your tracking number is in that email, and it can take a few hours to become active in the carrier’s system.

If you have not received a tracking email within 3 business days of placing your order, email us with your order number and we will check it for you.

Shipping notes

A) We do our best to meet the promised delivery time. Please note that our warehouse works on business days only, so the ETA may shift by a day or two. If anything changes, we will let you know proactively.

B) A phone number is required for delivery. Please leave a correct email address on your order so the order confirmation and shipping confirmation reach you.

Still have a question?

Email support@spirepaw.com with your order number if you have one, or see our FAQs. You can also reach us through the contact page.