Refund policy
Returns and refunds
This policy applies to orders shipped to the United States and Canada. If something is wrong with your order, email us at g.crystal007@outlook.com with your order number and a short description of the problem.
We refund orders that arrive damaged, faulty, or different from what you ordered. We do not accept returns or issue refunds for change of mind.
Quality problems within 30 days
This is the 30-day guarantee shown on our product pages. Contact us within 30 days of delivery if your item arrives damaged, stops working, or is not what you ordered. Send us a photo or a short video of the problem.
We will send a replacement or refund you in full, including any shipping you paid. You do not need to send the item back unless we ask you to.
Refunds
Refunds are issued to your original payment method through PayPal. Once we approve a refund, we process it within 3 business days. PayPal or your bank may take additional time to show the funds on your statement.
Cancellations
Email us right away if you want to cancel an order. If it has not shipped yet, we will cancel it and refund you in full. If it has already shipped, the 30-day quality policy above applies.
12-month warranty
Our devices are covered for 12 months from the delivery date against manufacturing defects. Email us with your order number and a description of the fault. This covers the device itself, not the cellular service or data plan.
Depending on the fault, we will replace the device or refund you. We do not ask you to send the faulty device back. The warranty does not cover accidental damage, drops, water damage, chewed straps, normal wear on collars and bands, or damage caused by an unauthorized repair or modification.
SIM cards and renewal service
A SIM card renewal is a service, not a shipped product. Once we recharge your SIM card, the recharge itself cannot be undone.
If the recharge fails, or your tracker still does not connect afterwards, contact us and we will fix the problem or refund the renewal.
Lost or undelivered orders
If your tracking has not updated for 10 business days, or the carrier marks the parcel as delivered and you did not receive it, contact us and we will open a case with the carrier.
If the parcel is confirmed lost, we will send a replacement or refund you in full.
How to reach us
Email g.crystal007@outlook.com with your order number if you have one. You can also reach us through the contact page, or see the delivery information page for shipping times.