Terms of service

Overview

These Terms of Service govern your use of spirepaw.com and purchases from SpirePaw. SpirePaw is operated by Ywinspire. By visiting the site, creating an order, or using our services, you agree to these terms. If you do not agree, do not use the site or services.

Online store terms

You must be old enough to enter into a binding agreement where you live, or use the site with permission from a parent or legal guardian. You may not use our products or services for an unlawful purpose, interfere with the site, transmit malicious code, or attempt unauthorized access.

Products and information

We try to describe and display our products accurately. Colors and appearance may vary by screen, and product details may be updated when specifications or availability change. Any training collar must be used responsibly, beginning at the lowest effective setting and following the included instructions. Electronic fences and trackers are aids and do not replace supervision, secure physical fencing, or appropriate pet care.

Markets and connectivity

We sell and ship products only to addresses in the United States and Canada. Our GPS devices and their cellular service are intended to work only in the United States and Canada where compatible cellular and GPS coverage are available. They will not work when taken to other countries. Our dog training devices do not require GPS or cellular service and can function in other countries, although we do not ship them outside the United States and Canada.

Orders, prices, and payment

Prices are shown in USD unless stated otherwise. We may limit quantities, reject or cancel an order, or correct an error in product, pricing, or availability information. If we cancel an order after payment, we will refund the amount charged. Payment is processed through PayPal and is also subject to PayPal's terms and privacy practices.

Shipping

Shipping locations, processing times, delivery estimates, and tracking information are described on our Delivery Information page. Delivery dates are estimates and may be affected by carriers or events outside our reasonable control. You are responsible for providing a complete and accurate shipping address.

Cellular service renewal

Eligible GPS trackers include the first year of cellular service as stated on the product page. Continued cellular service requires annual renewal. A renewal order is a digital service applied to the existing SIM card after you provide its number; no physical SIM card is shipped. Renewal availability is limited to supported trackers sold by SpirePaw.

Returns, refunds, and warranty

Returns, refunds, and cancellations are described in our Refund Policy. Eligible devices also include a 12-month warranty; contact support@spirepaw.com if you need warranty assistance.

Third-party services and apps

Our storefront and order systems use Shopify, payments are processed by PayPal, and compatible GPS devices use Tuya or Smart Life services for device accounts and location features. These are independent third parties. Their own terms and privacy policies govern their services. SpirePaw does not own or control Tuya or Smart Life and cannot guarantee uninterrupted availability of third-party networks, apps, or services.

Intellectual property

The site content, branding, text, graphics, and other materials provided by SpirePaw may not be copied, reproduced, republished, or commercially exploited without permission, except as allowed by law. Third-party names and marks remain the property of their respective owners.

Prohibited uses

You may not misuse the site, submit false information, infringe intellectual property or privacy rights, harass others, distribute malware, scrape the site in a way that disrupts service, or use the services in violation of applicable law. We may suspend access or cancel an order when reasonably necessary to prevent fraud, abuse, or harm.

Disclaimers and limitation of liability

To the extent permitted by law, the site and services are provided on an "as available" basis. Location, activity, safe-zone, and connectivity information may be delayed, unavailable, or affected by device power, cellular coverage, GPS reception, buildings, terrain, interference, and third-party systems. Our products are not medical devices or emergency services.

To the extent permitted by law, SpirePaw and Ywinspire are not liable for indirect, incidental, special, or consequential loss arising from use of the site, products, or third-party services. Nothing in these terms excludes rights or liability that cannot legally be excluded.

Changes to these terms

We may update these terms by posting a revised version on this page. The date at the top shows the latest update. Changes apply prospectively from publication unless applicable law requires otherwise.

Contact

Questions about these terms can be sent to support@spirepaw.com or through our Contact page.