Service & Renewal

The Clip-On 4G GPS Pet Tracker includes the first year of cellular service in the purchase price. Starting in year two, you renew the service once a year.

What the first year includes

Your tracker ships with a removable SIM card. The first year of cellular service is included in the purchase price. The Tuya app is free to download and use, and it shows activity, sleep, and calorie data. Currently, location and activity data reach the app only in the United States and Canada, where the tracker needs 4G cellular and GPS coverage.

Renewing from year two

Renewal begins in year two and repeats once a year. Buy the renewal on the 1-Year Cellular Service Renewal page. The price is US$19.89 per year. The renewal page shows the current price.

How to renew

Renewal takes three steps:

  1. Open the 1-Year Cellular Service Renewal page.
  2. Add one year to your cart and check out.
  3. Email the SIM card number from your tracker to support@spirepaw.com so we can apply the renewal to that SIM card.

Frequently asked questions

Can the renewal price change?

Yes. The renewal page shows the current price for one year of service. Check that page before you order.

Can I renew before the first year ends?

Yes. You can renew early. One renewal covers one year of service for your tracker.

Do I need a new renewal if I buy another tracker?

No. Each new tracker comes with its own SIM card and its own first year of service. A renewal covers the SIM card in the tracker you renew.

Will the tracker work outside the United States and Canada?

No. The tracker we sell today works in the United States and Canada only, and only where 4G cellular and GPS coverage are available. If you need a tracker for another region, such as Europe, Australia, or Asia, contact us to buy a new device.

What happens if I do not renew?

The app needs a cellular connection to receive location and activity data. If you do not renew, no new location or activity data arrives in the app until the service is renewed.

Keep your tracker connected for another year. Start your renewal online.

Renew Service